TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR REQUESTING THE SERVICES MADE AVAILABLE TO YOU VIA E CHAUFFEUR UK’S APPLICATION(S) / WEBSITE(S) AS THEY INCLUDE IMPORTANT INFORMATION ABOUT THE SERVICES, YOUR RIGHTS AND OTHER IMPORTANT INFORMATION.   

 

These Terms apply to E Chauffeur UK’s mobile applications, websites and other Products in the United Kingdom.  

 

The App(s)/Website(s) Services enable you to request services from E Chauffeur UK . 

 

For E Chauffeur UK Provided Services, you are contracting directly with E Chauffeur UK for the provision of these services.  

 

These Terms cover your use of E Chauffeur UK Transportation Services. For other E Chauffeur UK Products, you may be required to accept additional terms which govern your use of those services.  

 

In these Conditions: 

 

“These conditions” refers to the official terms and conditions of this paper and includes any special provision in a written document agreed by both passengers and service provider. 

  

“The passenger” means the person who is hiring or booking our hire services for someone who wishes to use our travel services. 

  

“We” “Us” “The Service Provider” means E CHAUFFEUR UK which is trading name of E Estate UK Ltd of 134, West link House, 981 Great West Road, Brentford, TW8 9DN.  

  

“The Contract” means the written terms and conditions in respect of the booking of the Service Provider under these conditions: 

  

“The Service” means the transport / transfer service provided by the service provider to the passenger between their pickup and destination by following these conditions: 

  

 

CONDITIONS 

  

The service that is provided to the passenger which is sold by the service provider will be in accordance to the type of offer accepted by the passenger. Any offer accepted by the passenger will be subject to these terms and conditions 

  

When the service provider will accept the request of the passenger for a service of transport, A contract will be formed between them. By deciding to accept our services the passenger agrees that they are accepting all the terms and conditions of our policies by placing order Online [our App or Website (E-Chauffeur.co.uk)], Telephone +44 (0) 203 813 8136 or by travel / booking agents. 

  

We, the service providers, reserve the right to revise or amend the terms and conditions anytime without prior notice. The new terms and conditions will apply as soon as they are published. 

  

Every booking will be confirmed by the service provider, either by email or by telephone to the proposed passenger. Until and unless it is confirmed by the service provider the booking will not be deemed confirmed. Same applies to the travel agents or other booking agents, they should not call a booking confirmed to the passenger until confirmed by the service provider.  

  

The prices and services mentioned on the service providers website are for guidance only and does not mean the service provider is bound to them. All the services are specified in the sales document. 

  

For the purpose of safety of the passenger or for other regulatory reasons the service provider may alter or make amendments to the specifics of the service. This does not affect the quality of the service provided. 

  

The price provided to the passenger will be the price charged for the type of service booked from the service provider. If agreed in writing, the service provider may charge extra to the passenger or change in circumstance either in or not in control of the service provider. i.e., Change of service, increase in Govt. taxes, change of date, time or quantity of passengers. 

  

If a special price is quoted to the passenger or traveler apart from the service provider’s normal pricelist. That price quote will be valid for only 24 hours.  

 

All journeys scheduled into or driving through the Congestion charge zone will incur a £15.00 

  

Service request between 22:00pm – 05:00am are subject to a 50% additional charge from online prices. 

 

Any booking request on special days will be subject to additional 50% charge over the price list i.e. Last week of December. The passenger should call the office for booking on special days or events I.e.  Christmas day, Boxing Day, Wimbledon, Ascot, O2, or Wembley events. 

  

Waiting times for non-airport journeys are limited to 15 minutes and for airport pick-up are 60 minutes. Please note: Private flights and not tracked therefore 30mins waiting time is free from the scheduled pick-up time. 

  

All pre-payments via debit or credit card will be non-refundable in case of no show 

  

All cash payments will have an additional handling charge of £5. 

  

The service provider is liable for the safe transport of the passenger from pick up to drop off. 

  

Any service request from the service provider by the passenger will be carried out in a London Licensed PHV, which will be driven by only London Licensed driver. 

  

  

TERMS OF CARRIAGE 

  

All the passengers are advised to book their airport journeys in line with the guidelines provided by their airline carrier. 

  

The price quoted to the passenger will be in accordance to factors including but not limited to “time of travel” or “area of travel”, “congestion” etc. 

  

The service provider will provide free waiting for non-airport journeys up to 15 minutes. After this time the waiting will charged at 90pence per minute.  

 

The passenger can book extra waiting time at time of booking the service (if required). 

  

The waiting time will start at landing of the flight. The service will be 60 minutes free waiting. The passenger is liable to make contact with the service provider to inform if there are any delays. 

  

If passenger makes contact with the services provider, this will be considered as show and further waiting over the free 60 minutes period will be charged at 75p per minute. If the passenger fails to make contact with the service provider within the free 60-minute period, then this will be considered as no show and booking will be cancelled. 

  

The airport price quoted to the passengers are fixed prices unless any additional changes requested by the passenger. Any diversion or additional stop overs will be charged at £5.00 Extra per request. 

  

The service provider will not be carrying animals except for guide dogs and help related dogs unless mutually agreed by the service provider. 

  

It is the responsibility of the passenger to comply with all the applicable road legislations and regulations i.e., wearing seat belts. 

  

All dangerous goods must be declared. The service provider will only carry dangerous goods for transport if they are Classified, Packed, Labelled and with paperwork in accordance with the regulations of the carriage by road. 

 

Unless otherwise instructed by the Passenger before the start of the Service, routes travelled will be at the driver’s discretion and in accordance to the conditions of the road, weather etc. 

  

The passenger will be held liable to pay for any loss or damage caused to the service provider’s vehicle or any travel related sickness spillage. The service provider may charge for such cleaning cost and loss of earning 

 

It is the passengers or their nominated persons responsibility to carry out any loading / unloading of luggage or goods. The service provider is under no obligation to carry out such duties. 

 

The passenger is responsible for their luggage. They need to ensure its loading/unloading. The driver will not be held responsible in case of lost/damaged luggage. 

  

The service provider has the right to refuse the service; if they feel the luggage is excess to their vehicle carrying ability or may cause inconvenience or safety issues during transportation. The service provider provides service selected by the passenger. It is the passenger’s responsibility to ensure they have booked the correct service in accordance to the number of passengers and luggage. i.e. Some of the First-class vehicles have the capacity of carrying up to 4 passengers, 1 big and 2 hand Carrys. In order to know more about the suitability of vehicles, please visit our fleet section. 

  

In instances where unaccompanied luggage is transported. You agree to defend, indemnify and hold E Chauffeur UK and its partners, operators, customers, agents, and drivers harmless from all claims, charges, causes of actions, damages, responsibilities, costs and expenses, including attorneys’ fees, arising from or related to your acts or omissions. 

  

Where the luggage is not accompanied, the service provider will carry out its services at its best for luggage to reach the destination at its best health.  

 

Where an unaccompanied luggage reaches its final destination and no one is there to receive it or no safe location to store the luggage or undeliverable by any reasons, The contract will be deemed to end. The luggage will be brought back to the service provider’s address 134, Westlink House, 981 Great West Road, Brentford, TW8 9DN. There will be additional charges payable for handling and storing.  

 

  

FRAUD 

 

The service provider will not be held liable in respect of the service provided where there has been a fraudulent activity. This will be considered breach of service contract.  

  

 

OTHER GENERAL CONDITIONS 

 

The passenger cannot hold the service provider responsible for any delays caused to the service by occurrences beyond the control of the service provider. i.e., Natural disaster, civil unrest, War, Restriction or prohibitions, strikes, Flight delays/ Cancellations, other technical problems beyond the service provider’s control 

  

If a driver is not on meeting point by defined time, then the passenger is required to contact the service provider on +44 (0)203 813 8136.  

  

The passenger cannot hold the service provider liable or claim any extra expenses (flight ticket, hotel room or parking charges) from the service provider until and unless agreed by the service provider. The passenger is expected to be at the meeting point and not leave it until the service provider provides another source of transport or agrees for passenger to find alternative transportation. 

 

The service provider may cancel or suspend the contract anytime. If a service has been delivered, then all payment for the service is payable.  

  

The passenger will be bound to not disclose the privacy of the business, product or service without written authorization from the service provider.  

  

The service provider is an Equal opportunity service provider in regards to disability, gender, race etc. The service provider may not accept a request for its services if the service provider feels the service to the passenger might contravene that policy. 

  

The service provider reserves the right to provide no waiver to the passenger in case of breach of contract unless and until its held invalid or unforce able by a competent authority. 

  

If any provision of the Conditions is held by any court or competent authority to be invalid or unenforceable, in whole or in part, the validity of the remainder of these Conditions and of such provision shall continue in full force and effect. 

 

No claim shall be brought against any officer, employee or driver of the service provider.t 

 

These Conditions shall be governed by and construed by the laws of England & Wales. 

  

 

WAITING & CANCELLATIONS 

  

The cancellation policy is as follows: 

  

If a booking is cancelled in excess of 24 hours of starting the service, then there will be no charges payable. 

  

If a booking is cancelled less than 24 hours of starting a service but in excess of 12 hours, then the charge will be £5.00. 

  

If a booking is cancelled with less than 12 hours of starting, then the passenger will be charged 100%. 

  

If a passenger does not show (Unless extra waiting time requested) within 15 minutes of non-airport pickup or within 60 minutes of airport pickup, then the passenger will be considered NO Show and full payment will be charged. 

  

If a passenger makes, contact with the service provider and informs of delays and it’s over the prescribed free waiting time then the passenger will be charged 90 pence per minute waiting charges.  

  

 

COMPLAINTS PROCEDURE 

  

If a passenger or any other person related to the booking has any complains then they should contact the service provider on +44 (0) 203 813 8136 or preferably by email at [email protected] 

 

You can also contact service provider by writing at E Chauffeur UK, 134 Westlink House, 981 Great West Road, Brentford, TW8 9DN. 

  

  

LOST PROPERTY 

If the driver notices property left behind in the vehicle, all sources will be used to connect with the passenger, If the passenger is unreachable then the property will be brought to the office at 134 Westlink House, 981 Great West Road, Brentford, TW8 9DN. 

 

E Chauffeur UK will keep a record of all lost property and will make every effort to reach the owner of the lost property.  

  

The lost property will be safely stored in the business premises; 134, West link House, 981 Great West Road, Brentford, TW8 9DN 

  

All enquiries regarding lost property should be made by calling the office on +44 (0)203 813 8136 or by emailing at [email protected]